Welcome to Flowers Highams Park! We are delighted to provide you with online flower delivery services tailored for Highams Park and surrounding areas. Please read these Terms & Conditions carefully, as they apply to all transactions conducted through our website. By placing an order, you agree to be bound by these Terms & Conditions in full, so please ensure you understand them before proceeding with your purchase.
These Terms & Conditions govern the use of our online flower delivery service in Highams Park and the surrounding regions. They outline your rights and obligations as a customer and describe how we manage every step of the ordering and delivery process. Flowers Highams Park is committed to customer satisfaction, transparency, and compliance with all applicable UK laws.
Placing an online flower delivery order with Flowers Highams Park is simple and secure. To ensure a smooth transaction, please follow our order workflow:
We recommend placing orders at least 24 hours in advance during peak times (such as Mother’s Day, Valentine’s Day, or Christmas) to avoid disappointment.
All products displayed on our website are subject to availability. We endeavour to keep our online inventory up to date, but in rare circumstances, some flowers or products may be unavailable due to seasonal fluctuations or delivery constraints. In such cases, Flowers Highams Park reserves the right to substitute flowers or packaging of equal or greater value and similar style without prior notification. Your satisfaction is important to us, and substitutions will only occur where necessary to ensure timely delivery.
Flowers Highams Park accepts most major UK debit and credit cards, as well as other reputable payment methods listed at checkout. All payments are processed securely, and your payment details are protected by robust encryption technologies. Payment in full must be received before orders are processed and dispatched.
All prices are displayed in GBP inclusive of VAT. Delivery charges, where applicable, will be clearly stated during the checkout process before you confirm your order.
In the unlikely event that a payment is declined, your order will not be processed. Please contact your bank or card issuer in case of payment problems. We are unable to accept any responsibility for delays caused by payment issues.
We understand that on occasion you may need to change or cancel your order. Please note the following conditions regarding cancellations and amendments:
All refunds (if applicable) will be processed back to the original payment method and may take up to 5 working days to appear, depending on your bank or card provider.
Flowers Highams Park delivers across Highams Park and nearby areas, subject to postcode coverage displayed on our website. Deliveries are typically made between 9:00am and 7:00pm, Monday through Saturday, excluding certain public holidays. We cannot guarantee precise delivery times but will make every reasonable effort to meet your preferred delivery slot, if specified.
If the recipient is not available at the time of delivery, our delivery personnel will attempt to leave your flowers in a safe, sheltered place or with a neighbour, at their discretion. A calling card will be left to notify the recipient of the attempted delivery or location of the order. Should redelivery be required, additional delivery charges may apply.
Flowers Highams Park cannot accept responsibility for non-delivery due to incorrect or incomplete address information provided by the customer. Please ensure all delivery details are accurate at the time of ordering.
Freshness and quality are at the heart of our flower delivery service in Highams Park. We pledge to use only the freshest flowers available and professionally prepare all bouquets and arrangements for delivery. Due to the perishable nature of flowers, recipients are advised to follow our flower care instructions upon receipt to maintain optimal condition.
In the rare event that you are dissatisfied with the freshness or quality of your delivered flowers, please contact us within 24 hours of delivery, providing digital photographs if possible. We are committed to resolving genuine issues fairly, which may include a replacement, partial refund, or alternative compensation, at our discretion.
Given the perishable nature of fresh flowers, returns are not typically accepted except in cases of proven quality issues or order errors. Should a return or refund be necessary, please notify us within 24 hours of delivery, providing detailed information and supporting evidence. Our team will review your request and respond with a resolution as swiftly as possible.
Non-perishable gift items may be returned in accordance with your statutory rights. Please return such items in unused, undamaged condition within 14 days of receipt. You are responsible for return postage costs unless the item is faulty or an error has occurred in your order.
By placing an order through Flowers Highams Park, you confirm that:
Flowers Highams Park reserves the right to decline any transaction we believe to be suspicious, fraudulent, or in violation of these Terms & Conditions or applicable law.
Flowers Highams Park shall not be liable for any indirect, incidental, or consequential loss or damage arising from or in connection with your use of our online flower delivery service, save as required by law. Our total liability to you, whether in contract, tort, or otherwise, shall not exceed the total value of your order.
We do not accept responsibility for delays or failures in delivery arising from circumstances beyond our reasonable control, including but not limited to adverse weather, act of God, traffic incidents, industrial action, or supply chain disruption.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
All content on the Flowers Highams Park website, including images, text, product designs, and logos, is the property of Flowers Highams Park or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.
We are committed to protecting your privacy and personal information. Any information collected will be used solely for processing your order, delivering products, and communicating with you as required. We will never sell or share your personal details with unauthorised third parties. For full details, please refer to our Privacy Policy.
These Terms & Conditions, and any disputes arising under or in connection therewith, shall be governed and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts in relation to any legal claim or proceedings.
Flowers Highams Park reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publication on our website. You are advised to review the current Terms & Conditions each time you place an order with us.
These Terms & Conditions apply to all customers using our online flower delivery service in Highams Park and neighbouring areas. By shopping with us, you are agreeing to these terms, regardless of your location within our delivery radius.
If you have any questions about these Terms & Conditions or our online flower delivery service in Highams Park, please get in touch using the contact form available on our website. We are always happy to assist and look forward to delivering beautiful flowers to you and your loved ones.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highams Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highams Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
