Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Highams Park
At Flowers Highams Park, we are dedicated to ensuring every bouquet and arrangement is delivered with exceptional freshness and beauty. As a trusted local florist serving households and businesses in Highams Park and the surrounding areas, we take great pride in our fresh flower guarantee. If you do not receive your flowers in perfect condition, we are here to set things right.
Damaged On Arrival Policy
Your satisfaction is our top priority, and we understand how important it is for your flowers to arrive fresh and pristine. If your flowers are damaged on arrival, please contact us as soon as possible to let us know about the issue. For speedy resolution, we recommend taking a photo of the damaged flowers upon receipt and sharing this with us. This helps us to verify the concern quickly and provide the most appropriate solution.
Freshness Window
We guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied. If your flowers do not last this freshness window due to an issue with quality or handling prior to delivery, we will be happy to arrange a solution for you. Please ensure you notify us of any concerns within this five-day period so we can investigate and assist appropriately.
Refund and Replacement Options
If you are unsatisfied with the condition of your flowers upon delivery, or if they do not meet our five-day freshness guarantee, you may be eligible for a full or partial refund, or a replacement bouquet. Our team will assess each request on a case-by-case basis to find the best option for you. Typically, you will be offered one of the following:
- A replacement of the original arrangement, delivered at no extra charge.
- A full or partial refund, depending on the nature and extent of the issue.
- A future credit to use towards your next purchase with us, if preferred.
We strive to process refund or replacement requests swiftly, so you can continue to enjoy beautiful, fresh flowers at your home or business with minimal delay.
Our Complaints Procedure
We aim to deliver complete satisfaction to our customers, but we understand that, occasionally, issues may arise. Should you wish to raise a complaint about our flowers or service, you may do so in the following way:
- Contact us within five days of receiving your flowers, describing the issue in as much detail as possible.
- Provide your order details and any supporting images if relevant.
- Our team will acknowledge your complaint and conduct a thorough review of your order and delivery experience.
- We will respond with a proposed resolution, usually within two working days.
Your feedback is important to us, and we use every complaint as an opportunity to improve our service. Rest assured, Flowers Highams Park will always endeavour to provide a friendly, helpful response and a fair outcome to any complaint.
Your Trusted Local Florist in Highams Park
As a well-established local business, Flowers Highams Park is proud to serve our community. Whether your order is for your home, office, or a special event, you can be confident in our fresh flower guarantee and our commitment to outstanding customer care. Thank you for choosing us as your local Highams Park florist.
